BAL025


Apply for this Apprenticeship Job Vacancy

Job Reference: BAL025
Area / Location: Keirby Walk, Burnley
Business Classification: Office
Pay: Minimum £3.50 per hour (Apprenticeship Wage)
Role / Duties: General administration work including:
  • Advising present or prospective customers by answering incoming calls on a rotating basis; operating telephone and computer equipment
  • Influence customers to buy or retain products or services by following an outlined prepared script to give product reference information and sell
  • Document transactions by completing forms and record logs
  • Maintain database by entering, verifying and backing up data and CRM's
  • Keep equipment operational, notifying team leader of required repairs
  • Maintain operations by following policies and procedures, reporting needed changes
  • Maintain quality service by following organisational standards
  • Maintain technical knowledge by attending educational workshops and training
  • Contribute to team effort by accomplishing related results as needed
  • Reporting to your line manager
Required Skills / Experience/ Personal Qualities:
  • Sound written and verbal communication skills
  • GCSE pass or equivalent in Maths 
  • Confident
  • Personal drive and ambition
  • Able to use own initiative
  • Able to work as part of a team and as an individual
  • Computer literate
Prospects: To progress onto a Level 3 Advanced Apprenticeship
Training Involved: Apprenticeship – 12 month programme of work based learning where you will gain the following qualifications:
  • Level 2 Certificate in Business and Administration
  • Functional Skills English Level 1
  • Functional Skills Maths Level 1
  • Functional Skills ICT Level 1
  • Employer Rights and Responsibilities Workbook
  • Personal Learning Thinking Skills
  • Be Safe
Days/Hours: Mon-Thurs 9am - 5pm Fri 9am - 3pm 33 hours per week