Apply for this Apprenticeship Job Vacancy

Job Reference: CS659 - July 2018 Start
Area / Location: Portland Square, Carlisle
Business Classification: Office / Customer Facing
Pay: Minimum £3.70 per hour (Apprenticeship Wage)
Role / Duties: General administration work including:
  • Making calls and answering the telephone
  • Dealing with calls appropriately
  • Taking messages and communicating to the right person
  • Meet and greet visitors/staff
  • Organising the filing system
  • Keeping files and filing up to date
  • Update care plans as and when required
  • Hand out correct documentation to interviewees
  • Assist with sending out carer and client rotas
  • Maintaining security & confidentiality 
  • Providing excellent customer service 
Required Skills / Experience/ Personal Qualities:
  • Willing to learn
  • Friendly
  • Confident
  • Mature
  • Team Player
  • Passionate about Care
  • Comfortable dealing with different and sometimes difficult situations
  • Maths and English GCSE A*-D or 9-4
  • Must be 18+ due to the nature of the role
Prospects: To progress onto a Level 3 Advanced Apprenticeship
Training Involved: Apprenticeship –Minimum 12 month programme of work based learning where you will gain the following qualifications:
  • Level 2 Customer Service Practitioner
  • Functional Skills English Level 1 
  • Functional Skills Maths Level 1 
  • Employment Rights and Responsibilities are embedded into the apprenticeship.
  • Knowledge, Skills and Behaviours
Days/Hours: Monday to Thursday 9am-3pm, Friday 10am-5pm