BA527


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Job Reference: BA527
Area / Location: Carlisle
Business Classification: Office
Pay: Minimum £3.30 per hour (Apprenticeship Wage)
Role / Duties: Main Job Tasks and Responsibilities: 
  • Answering telephone calls in a friendly and professional manner and taking messages where appropriate   
  • Dealing with incoming and outgoing post efficiently
  • Meet and greet customers and visitors
  • Provide general administrative and clerical support 
  • Prepare correspondence and documents
  • Schedule appointments
  • Maintain appointment diary electronically
  • Organise conference and meeting room bookings
  • Control inventory relevant to reception are
  • Scanning paper documents and saving them electronically 
  • Get involved in firm's social media including Facebook, Twitter and Google Plus
  • Ensure that all clients receive an efficient service and any queries which they have are dealt with correctly and efficiently. 
Required Skills / Experience:
  • Sound written and verbal communication skills
  • Telephone skills
  • Microsoft Office skills
  • Good organisation
  • Good interpersonal skills 
  • IT & keyboard skills 
  • Ability to work on own initiative and also as part of a team

  • 5 A*-C grade GCSEs including maths and English 
  • Knowledge of administrative and clerical procedures
  • Knowledge of computers and software application
  • Knowledge of customer service principles and practices
  • Keyboard skills
Prospects: To progress onto a Level 3 Advanced Apprenticeship
Training Involved: Apprenticeship – 12 month programme of work based learning where you will gain the following qualifications:
  • Level 2 Certificate in Business and Administration
  • EDI Level 2 certificate in Principles of Business and Administration (5 units tested by multiple choice exams)
  • Functional Skills English Level 1
  • Functional Skills Maths Level 1
  • Functional Skills ICT Level 1
  • ERR Workbook
  • PLTS
  • Be Safe
Days/Hours: Monday - Friday: 8.30am - 5pm 
One hour unpaid lunch break. 
£102.38 weekly wage.