Customer Service Apprenticeships
- Apprenticeship (Level 2)
- Advanced Apprenticeship (Level 3)
- What will I learn?
- Learning Method and Assessment
- Entry Requirements and Wages
- Further Information
Find out more about the Information, Advice and Guidance RWP Training Limited gives.
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Apprenticeship (Level 2)
Do you want to make sure customers receieve the service they deserve? The RWP Training Apprenticeship in Customer Service will offer you a 12-15 month programme of work based learning where you will gain the following qualifications:
- OCR Level 2 NVQ Certificate in Customer Service
- EDI Level 2 Certificate in Customer Service (Technical Certificate)
- Key Skills Communication Level 1
- Key Skills Application of Number Level 1
- ERR Workbook
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Advanced Apprenticeship (Level 3)
Once you have achieved your Apprenticeship you can progress to the RWP Training Advanced Apprenticeship in Customer Service: this programme takes 24-26 months and you will gain the following qualifications:
- OCR Level 3 NVQ Diploma in Customer Service
- EDI Level 3 Certificate in Customer Service (Technical Certificate)
- Key Skills Communication Level 2
- Key Skills Application of Number Level 2
- Key Skills IT Level 2
- Key Skills Working with Others Level 2
- ERR Workbook
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What will I learn?
Our Apprenticeships can be applied across a wide range of industries. Apprentices will need to be able to perform a wide variety of skills including:
- Identifying customers and what they value
- Patience
- Commitment to work
- Not being judgemental
- Excellent telephone manner
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Learning Method and Assessment
As an RWP Apprentice, you will learn mostly whilst working in a customer facing environment. Once you have been through the RWP selection process, we will help you find a company to employ you. One of our assessors will visit you periodically to assess your skills whilst you work; this will be approximately every other week.
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Entry Requirements and Wages
At RWP we require you to have at least two GCSE's A*-D, however individual cases will be considered without these. We also ask that you have an interest in customer service, or a passion to work with customers either face to face or over the phone. Once employed, you will be entitled to a minimum of £2.50 per hour from your employer; some employers pay more, or offer you incentives during your Apprenticeship.
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Further Information
For further information please contact us, or if you feel this is the right programme for you Apply Now!
- Customer Service Apprenticeship Flyer - [PDF] 171kB
- Customer Service Advanced Apprenticeship Flyer - [PDF] 145kB
- Apply online for a Customer Service Apprenticeship or Advanced Apprenticeship
RWP Training Limited, Chertsey house, Chertsey Hill, London Road, Carlisle, CA1 2QX
Tel: 01228 593446 Fax: 01228 593447
