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RWP Training Ltd

Procedures

Disputes and Appeals Procedure (QP/06/03)

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  1. Purpose

    This procedure is to ensure that all participants are assessed fairly and consistently without prejudice when proving competence in their chosen vocational area/VRQ programme and that they also comply with RWP Disputes and Appeals Policy.

  2. Responsibility

    Internal Verification Co-ordinator
    Internal Verifiers
    Training Officers/NVQ Assessors

  3. Procedure

    1. Where an assessment decision has been made for any part of a unit of competence/VRQ module, and the participant does not concur with that decision, a Disputes and Appeals Form (RWP 3303) (PDF, 94kB) should be sent to the Internal Verification Co-ordinator. It is important that details of the NVQ/VRQ, the assessment plan and any supporting evidence is submitted with the form.

    2. The Internal Verification Co-ordinator will notify the learner within two days of receipt of the dispute and appeal of action to be taken to address the matter.

    3. Following receipt of a completed Disputes and Appeals Form (RWP 3303)(PDF, 94kB) an independent appeals panel made up of the Internal Verification Co-ordinator, Internal Verifier and two assessors will judge the evidence and report on their findings.

    4. Within 14 days of receipt the Internal Verification Co-ordinator will advise the participant of the outcome in writing.

    5. Where the participant believes the decision to be unsatisfactory, he/she can seek further appeal through the External Verifier, appointed by the Awarding Body. This should be done in writing through the Internal Verification Co-ordinator, who will forward the appeal to the External Verifier within two days of receipt.

    6. In some circumstances, the participant may need to meet with the External Verifier.

    7. Following a final decision by the External Verifier, the participant will be informed by the Internal Verification Co-ordinator of the outcome in writing.

  4. Documentation

    The following documentation is required to carry out this procedure:

    RWP 3303 Disputes and Appeals Form (PDF, 94kB).

  5. Reference

    The following policy may be used in conjuction with this procedure:

    POL/09 Disputes and Appeals Policy.

  6. Website Conversion

    This procedure was converted for the website by James Burke whilst on the Pre-Apprenticeship Programme.

Top Last modified: 25 September 2008 Real Work Pays

RWP Training Limited is a company registered in England and Wales.
Company Number 3561023. VAT Number 622 1000 18.