Policies
Commitment to Quality (POL/01)
Policy Statement
RWP Training Limited is committed to providing a high standard of training to all learners so that they gain the skills, knowledge and experience required to further their personal aims and career aspirations. In addition to providing good training resources and employing competent and experienced staff we ensure that the standard of training remains high and continuously improves by implementing comprehensive quality assurance arrangements.
Policy
- We produce written policies and procedures that clearly define how key activities are carried out within the organisation.
- We check at regular intervals that the policies and procedures are being adhered to by all members of staff.
- Management review all policies and procedures on an annual basis to ensure that they remain fit for purpose.
- Designated staff observe other members of staff and subcontractor staff implementing the key training processes with learners and provide feedback to staff on their performance. These processes include recruitment, initial assessment, induction, on- and off-the-job training, reviews, assessment and exit interviews.
- We seek the views of learners on the standard of training they receive at key stages in their training. We evaluate these and make improvements where necessary.
- We seek the views of employers and placement providers on the standard of training which we provide for learners. We evaluate these and make improvements where necessary.
- We conduct a self-assessment each year involving all our staff, our subcontractors and a sample of learners and employers. We identify our strengths, weaknesses and other improvements necessary. We produce an annual development plan, which shows how we will improve each of these.
- We ensure all assessment and verification activities conform to QCA and awarding body requirements and are in accordance with our documented procedures.
- We benchmark our performance against the best in sector using such mechanisms as ALI reports, LSC/LSDA/DfES good practice guides, LSC performance data and other available information. We also benchmark our performance against national standards such as Investors in People, IAG Matrix, the Business Excellence Model, ISO 9000:2000, SQSM, Positive about Disabilities and other standards as deemed appropriate.
- We constantly analyse the performance of learners, monitor trends and take action to ensure that retention and achievement levels increase each year.
- Where we subcontract training and assessment services we define the roles and responsibilities of these organisations in a written service level agreement. We monitor performance to ensure that learners receive high levels of support and ensure that they achieve their learning and qualification goals.
Top Last modified: 14 December 2006 Real Work Pays
RWP Training Limited is a company registered in England and Wales.
Company Number 3561023. VAT Number 622 1000 18.
