Policies
Disputes and Appeals Policy (POL/09)
Policy Statement
RWP training limited is committed to ensuring that assessment decisions are both fair and consistent and do not prejudice any individual from proving competence in their given vocational area. RWP have an established disputes and appeals procedure to ensure that individuals may seek redress for any dispute relating to their assessment.
Policy
This policy is implemented through the Internal Verification Co-ordinator who will monitor and evaluate the effectiveness of the policy in line with our disputes and appeals procedures.
- We will issue all learners with a copy of our disputes and appeals procedure at the start of their training programme and fully inform them about the disputes and appeals process during their induction.
- We will ensure that the disputes and appeals process is fully understood by all learners and easy for them to access.
- We will acknowledge receipt of any disputes and appeals in writing within 2 days and give an indication of the period of time within which the appeal will be heard.
- We will take appropriate steps to protect the interest of our learners and the integrity of the qualification, when the outcome of an appeal against an assessment decision is such, that it may bring into question, the accuracy of other assessment decisions within the same qualification.
Top Last modified: 25 September 2008 Real Work Pays
RWP Training Limited is a company registered in England and Wales.
Company Number 3561023. VAT Number 622 1000 18.
